Privacy Policy

Effective Date: September 9, 2026

At Forever Montage, we respect your privacy and are committed to protecting the information you provide to us. This Privacy Policy explains how Ballyhoo Mansion LLC, operating the Forever Montage brand ("Forever Montage," "we," "us," or "our"), collects, uses, stores, and protects information when you visit or use our website, applications, and services. By using Forever Montage, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Forever Montage, we may collect the following categories of information.
Information You Provide: You may provide first and last name; email address; telephone number; account login information; billing and transaction information; names and dates included in memorial programs; obituary and memorial information; photographs and images; messages and communications sent to us; information submitted through customer-support forms; and other information you voluntarily provide.
Photographs and Memorial Information: Forever Montage allows users to upload photographs and information relating to people being memorialized. This information may be personal and sensitive in nature. We use uploaded photographs and memorial information to provide the services requested by the user, including creating memorial programs, slideshows, and related products.
Automatically Collected Information: When you visit our website, certain technical information may automatically be collected, such as IP address; browser type; device type; operating system; pages viewed; approximate geographic information derived from IP address; date and time of visits; referring website; website usage information; and cookies and similar technologies.

2. How We Use Information

We may use information we collect to create and provide requested products and services; create memorial programs and slideshows; process orders and payments; create and manage user accounts; provide customer support; communicate with users about their accounts or orders; improve our website and services; detect fraud, abuse, or security problems; maintain and secure our systems; comply with applicable legal requirements; and enforce our policies and agreements. We do not use photographs uploaded for a memorial project for unrelated purposes unless we have a legal basis to do so or obtain appropriate permission.

3. How We Share Information

We may share information with trusted service providers that help us operate our business. These may include providers for website hosting; cloud storage; payment processing; email delivery; customer support; image processing; analytics; security; and software and technology services. These providers are permitted to use information only as reasonably necessary to provide services to us or as otherwise permitted by law. We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, users, property, or safety.

4. We Do Not Sell Your Memorial Photographs

Forever Montage does not sell users' uploaded memorial photographs to third parties. We also do not intend to use uploaded memorial photographs for advertising unrelated to the services requested by the user.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to keep users signed in; remember preferences; maintain website functionality; understand website usage; improve performance; and help protect our website. You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

6. Payment Information

Payments may be processed through third-party payment providers. When you make a purchase, payment information may be transmitted directly to the applicable payment processor. Forever Montage does not intend to store complete credit-card or debit-card numbers on its own systems.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain accounts and records, fulfill legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. Uploaded photographs and memorial materials may be retained for the period necessary to provide the requested service. Because users may rely on their own photographs and memorial materials, users should maintain their own backup copies.

9. Your California Privacy Rights

California residents may have rights under applicable California privacy laws, including the right to know what personal information we collect and how it is used; request access to personal information; request deletion of personal information, subject to legal exceptions; request correction of inaccurate personal information; opt out of certain sales or sharing of personal information, where applicable; limit certain uses of sensitive personal information where applicable; and receive equal service and pricing when exercising applicable privacy rights. California privacy rights are subject to exceptions and limitations provided by law.

10. How to Submit a Privacy Request

To request access, correction, deletion, or other privacy assistance, contact us at Care@ForeverMontage.com with the subject line "Privacy Request." Please provide enough information for us to understand and process your request. We may need to verify your identity before completing certain requests in order to protect your personal information. We will process valid requests within the time periods required by applicable law.

11. Children's Privacy

Forever Montage is intended for adults and families and is not designed to knowingly collect personal information directly from children under 13. We do not knowingly request personal information from children under 13 for the purpose of creating accounts or purchasing our services. If you believe that a child has provided personal information to us without appropriate parental involvement, please contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage users to review the privacy policies of third-party services before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the Effective Date at the top of this policy. We encourage users to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:
Forever Montage
A Ballyhoo Mansion LLC Company
Email: Care@ForeverMontage.com
Website: https://forevermontage.com